This 2016 Annual Report for Caltex Australia Limited (ACN 004 201 307) has been prepared as at 21 February 2017. Please note that terms such as Caltex and Caltex Australia have the same meaning as Caltex Group, unless the context requires otherwise.
What sets Caltex apart from other fuel and convenience companies in Australia is that we are an Australian company which operates independently, with our strategy and direction set by the management and the Board in Australia. We are listed on the ASX and have more than 3,000 employees working across the country. Caltex delivers high-quality fuels, lubricants, services and convenience offerings to its diverse range of customers through an extensive Australian network of retail sites, depots and distribution centres.
Supporting Australian businesses
Caltex realises that the more we can help our 70,000+ Australian business customers to be prosperous, the better our business is.
Our company history traces back to the early 1900s. In the late 1940s, the ASX listed the all-Australian oil importer Ampol, which merged with Caltex in 1995. Caltex has a long record of adapting to change and investing in new growth opportunities.
Our extensive convenience retail network – one of Australia’s largest – and our proven track record of moving products across Australia’s wide expanses provide Caltex with the competitive advantage needed to deliver new solutions to the convenience marketplace. We are listening to our customers and delivering the freedom of convenience which meets their needs.
Making customers happy
In 2016, Caltex delighted our customers with our new barista coffee offer, our great range of fresh food and the new convenient services provided through a growing number of our stores.
Embracing digital technology
Most motorists fill up their vehicles while on their way to another destination. One app which we are trialling lets customers pay from their car, meaning no lines, no waiting and more time for our customers.
Caltex has become Australia’s outright leader in transport fuels by adapting to become an integrated transport fuels supply chain business. We source high quality, competitive fuels from around the world, and our network of infrastructure across Australia positions us to meet the needs of businesses, communities and families in even the most remote regions of Australia.
Kurnell import terminal
The transformation of Kurnell into Australia’s largest transport fuels terminal has enabled the continued reliable supply of high quality fuels to Caltex customers.
A wholly owned subsidiary, Ampol Singapore sources all crude oil, refined fuels and feedstocks as well as managing the associated shipping for Caltex.
Historic cost of sales
Replacement cost of
sales operating profit
Transport fuel sales
Historic cost of sales
Replacement cost of sales operating profit
Transport fuel sales
We are now building on our position as Australia’s leader in transport fuels to deliver services and convenience offerings to our diverse range of customers. We are well positioned to use a “whole of business” mindset through our operations across our integrated supply chain – from source to customer.
We will continue to optimise all areas of our business to strengthen Caltex’s place in a highly competitive industry.
In 2016, we were excited to have the opportunity to invest in businesses which complement our existing model. We have also strengthened our capabilities as we extend our offerings in markets new to Caltex, such as the convenience marketplace.
As always, Caltex will strive to lead, not follow, others by redefining customer expectations and placing ourselves at the crossroads of what is needed today, and what is possible tomorrow.
We look after our own safety and the safety of others.
We are intolerant of personal injury.
We treat each other and the environment with respect.
We are upfront and do the right thing.
We are results driven.
We treat the business as our own.
We never lose sight of tomorrow.
We expect to achieve the extraordinary.
We are smart with money.
We make tough decisions to create shareholder value.
We are one team, servicing our customers together.
We listen, understand and deliver.
We act with a sense of urgency.
We are decisive and agile.
We step out from the traditional to seize opportunities.
We are curious, adventurous and innovative.
We have the courage to change.
Our supply team continues to build its capabilities to competitively and reliably supply the transportation fuels, feedstocks, crude and other products which our Australia-wide customer base and refining system require.With Chevron’s 2015 departure from Caltex’s supply chain, 2016 marked the first full year of Caltex’s standalone trading and shipping capability through Ampol Singapore.
The number of locations Caltex typically imports products to
Caltex’s Supply Chain Operations manages a complex, nation-wide network of facilities, including the Lytton refinery, 13 terminals, 64 depots, pipelines and freight logistics.
Record performance (Billion Litres)
As our business continues to grow, so does our commitment to serving our customers, who rely on us for approximately 16 billion litres of fuel each year and a range of lubricants and fresh and packaged retail offerings.
Grew year on year
From sourcing products through to serving our customers, Caltex exercises CARE in everything we do. We prioritise people and the environment, and have put Board-endorsed policies and day-to-day procedures in place so that all of our activities demonstrate this value.
Negligible on a like-for-like basis between men and women
Proportion of males to females in senior leadership positions
Per million hours worked
Treated contractor injuries
Compliance among Caltex product suppliers
Historical greenhouse emissions data for Caltex Australia 2012–2013 to 2015–2016
Number of sites where Caltex is responsible for the underground fuel system which underwent tank replacement in 2016 as part of our ongoing underground tank replacement and monitoring program
Fatality Free Friday online pledges
Amount raised by Caltex across Australia
Amount raised through Caltex’s employee donation matching program